Question 1

What does the monthly management fee cover?

Accepted Answer

Our monthly management fee covers the full spectrum of day-to-day property operations: rent collection and enforcement, 24/7 maintenance coordination, regular property inspections, lease enforcement, tenant communication, vendor management, and financial reporting through your online owner portal with monthly ACH deposits. For single-family properties (1–4 units), our fee is 7–9% of collected rent with a minimum of $99/unit/month. For multi-family properties (5+ units), our fee is 6–8% with the same $99/unit/month minimum. We earn our fee based on collected income — meaning we only get paid when you do.

Question 2

How does your leasing fee compare to the market?

Accepted Answer

Our new tenant leasing fee is one month's rent — consistent with the Chicago market standard. Where we stand apart is on lease renewals: we charge just $299 (plus $100 for subsidized housing tenants), compared to the $200–$600+ that many competitors charge. Keeping a quality tenant in place is always better for your bottom line, and our renewal fee is designed to make that easy.

Question 3

Why do you charge a technology fee, and what does it cover?

Accepted Answer

We charge a $10/month technology fee to provide you with access to our owner portal, tenant communication platform, maintenance tracking system, and digital document management. This is significantly below the industry standard of $60–$199+/month that many property management companies charge. Our investment in technology is one of the key reasons we can deliver premium service at a competitive price point — it allows our team to manage more efficiently and keep you informed in real time.

Question 4

What is the utility management fee and when does it apply?

Accepted Answer

We charge $10 per bill per month for utility management services. This covers coordinating utility account transfers between tenants, ensuring continuity of service during vacancies, and managing utility billing on your behalf. This fee only applies when we are actively managing utilities for your property. It is a transparent, per-bill charge — you always know exactly what you're paying and why.

Question 5

What is included in your tenant screening process?

Accepted Answer

Our comprehensive tenant screening includes a multi-point verification process: national credit check, criminal background check, eviction history search, employment and income verification, previous landlord references, and identity verification using advanced fraud-detection software. We also conduct thorough pet screening for applicants with animals. This rigorous process helps protect your investment and reduces the risk of problematic tenancies.

Question 6

Are there any hidden fees or charges?

Accepted Answer

Transparency is a core value at Altus Property Partners — every fee we charge is published on this page. We charge $0 for onboarding, $10/month for technology access, $10/bill/month for utility management, and $99/year for your year-end 1099 tax statement. Our cancellation fee is $350 only if you cancel within the first six months — after that, there is no cancellation fee. Unlike many competitors who charge $300–$500 per unit for onboarding and $60–$199+ for technology fees, we believe in pricing that lets you accurately forecast your investment's performance.

Question 7

What is the difference between single-family and multi-family management?

Accepted Answer

Both service tiers include the same comprehensive suite of property management services. The difference is in the management fee: 7–9% for single-family properties (1–4 units) and 6–8% for multi-family properties (5+ units), both with a minimum of $99/unit/month. Multi-family properties benefit from economies of scale — managing multiple units at a single location is more operationally efficient, and we pass those savings directly to you. Both tiers include full leasing, maintenance coordination, financial reporting, and all of our service guarantees.

Question 8

How do you handle maintenance and repairs?

Accepted Answer

We provide 24/7 maintenance coordination for all managed properties. Tenants submit requests through our online portal, and our team triages and dispatches qualified vendors promptly. For routine maintenance, we use our network of vetted, licensed contractors to ensure quality work at competitive prices. For emergencies, we have protocols in place to protect your property around the clock. You receive full visibility into all maintenance activity through your owner portal, including invoices and completion photos.

Question 9

How quickly can you start managing my property?

Accepted Answer

We can typically begin management within 1–2 weeks of signing the management agreement. Our onboarding process includes a thorough property assessment, tenant introduction (for occupied units), utility account setup, vendor coordination, and portal configuration. Because we charge $0 for onboarding, there's no financial barrier to getting started. We'll also conduct a rental market analysis to ensure your property is positioned competitively from day one.

Question 10

How do I receive my rental income?

Accepted Answer

Rental income is deposited directly into your bank account via ACH transfer. You'll receive detailed monthly financial statements through your online owner portal, including income and expense breakdowns, maintenance reports, and tenant payment status. Our goal is to make property ownership as passive as possible while keeping you fully informed about your investment's performance.

Fee Type	Leasing Only	Altus · Single-Family	Altus · Multi-Family	Altus	Market Avg
Monthly Management Fee	N/A	7–9%	6–8%	7–9%	8–12%+
Min. Monthly Management Fee	N/A	$99/unit/mo	$99/unit/mo	$99/unit/mo	$99–$125/unit/mo
New Tenant Leasing Fee	1 Month's Rent	1 Month's Rent	1 Month's Rent	1 Month's Rent	1 Month's Rent
Lease Renewal Fee	N/A	$299 + $100 Subsidy	$299 + $100 Subsidy	$299 + $100 Subsidy	$200–$600+
Onboarding Fee	N/A	$0	$0	$0	$300–$500/unit
Technology Fee	N/A	$10/mo	$10/mo	$10/mo	$60–$199+/mo
Utility Management	N/A	$10/bill/mo	$10/bill/mo	$10/bill/mo	Varies
Year-End 1099 Statement	N/A	$99/yr	$99/yr	$99/yr	$125–$200+/yr
Cancellation Fee (First 6 Months)	N/A	$350	$350	$350	$350–$500+

Service	Altus · Single-Family	Market Avg
	Leasing & Marketing	Leasing & Marketing
Custom Rental Analysis
Enhanced Marketing (MLS, Zillow, 30+ Channels)		Varies
Professional Photography & Virtual Tours
Live Agent Phone Service
Comprehensive Tenant Screening
Pet Screening & Administration
Lease Preparation & Signing
Move-in Coordination
Move-in Condition Documentation
	Property Management	Property Management
Rent Collection
24/7 Maintenance Coordination
Vendor & Contractor Management
Municipal Code Compliance
Lease Enforcement
Utility Management ($10/bill/mo)		Varies
Move-out Inspection
Security Deposit Disposition
Eviction Assistance
HOA Point of Contact
Rental License Administration
Property Inspections & Reports
	Financial Reporting	Financial Reporting
Online Owner Portal
Monthly Financial Statements
ACH Owner Payments
Year-End 1099 Tax Statements
	Guarantees	Guarantees
Satisfaction Guarantee
Rent Collection Guarantee
Eviction Cost Protection
Leasing Guarantee

Residential & Multifamily
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Residential & MultifamilyProperty Management Pricing