Compare Altus Property Management Service Tiers
We offer tiered service models for both HOA boards and rental property owners. Not every community or portfolio needs the same level of management. Find the tier that fits your situation.
Not every property needs full-service management
Most property management companies offer one thing: full-service management. If you don't need everything, you still pay for everything. We think that's wrong.
Altus offers tiered service models because different properties — and different owners — have different needs. A self-managed HOA board with a strong treasurer doesn't need the same package as a 120-unit association with deferred maintenance. A hands-on landlord with 10 units doesn't need the same service as an out-of-state investor with 50.
The right tier is the one that matches your situation today — with a clear upgrade path for tomorrow.
Association Management: Finance-Only vs. Full-Service
Finance-Only is for boards that handle operations themselves but need professional financial infrastructure. Full-Service is for boards that want a complete management partner.
| Feature | Finance-Only | Full-Service |
|---|---|---|
| Monthly Dues Collection & Tracking | ||
| Monthly Financial Statements (P&L, Balance Sheet) | ||
| Annual Budget Preparation | ||
| Accounts Payable Processing | ||
| Board Portal Access (Real-Time Financials) | ||
| Year-End Tax Prep Package | ||
| Delinquency Management & Collections | ||
| Reserve Fund Tracking | ||
| Board Meeting Attendance | add-on | |
| Vendor Coordination & Maintenance Management | ||
| 24/7 Emergency Response Coordination | ||
| Property Inspections & Common Area Walks | ||
| Violation Tracking & Enforcement | ||
| Insurance Claim Management | ||
| Capital Project Oversight | ||
| Preventive Maintenance Scheduling | ||
| Dedicated Property Manager | ||
| Annual Community Assessment | ||
| Pricing | From $12–$20/unit/mo | Custom Proposal |
| Best For | Self-managing boards needing pro financials | Boards ready to fully outsource |
Rental Management: Maintenance-Only vs. Full-Service
Maintenance-Only is for self-managing landlords who need professional maintenance coordination. Full-Service is for investors who want completely hands-off management.
| Feature | Maintenance-Only | Full-Service |
|---|---|---|
| 24/7 Tenant Maintenance Line | ||
| Work Order Management & Tracking | ||
| Vendor Dispatch & Coordination | ||
| Photo Documentation (Before/After) | ||
| Emergency Response Protocol | ||
| Preventive Maintenance Scheduling | ||
| My Handyman Chicago Network Access | ||
| Owner Portal (Work Orders & Spending) | ||
| Tenant Screening & Placement | ||
| Lease Execution & Renewals | ||
| Rent Collection & Late Fee Enforcement | ||
| Monthly Financial Statements | ||
| Annual Budget & Cash Flow Reporting | ||
| Eviction Coordination | ||
| CRLTO / RLTO Compliance | ||
| Security Deposit Management | ||
| Dedicated Property Manager | ||
| Annual Property Assessment | ||
| Pricing | $25 base + $25/unit/mo | Custom Proposal |
| Best For | Self-managing landlords — maintenance only | Investors wanting hands-off management |
Which tier is right for you?
HOA / COA Boards
Choose Finance-Only if:
- • Your board is active and handles day-to-day operations
- • You primarily need accounting and financial reporting
- • Your association is 10–60 units with manageable maintenance
- • You want to keep costs low while professionalizing finances
Choose Full-Service if:
- • Your board wants a complete management partner
- • You need vendor coordination and maintenance management
- • Your building has deferred maintenance or complex operations
- • Board members are burning out from self-management
Rental Property Owners
Choose Maintenance-Only if:
- • You handle leasing and rent collection yourself
- • Maintenance calls are your biggest pain point
- • You want to keep management costs low
- • You own 5–30 units and are hands-on by choice
Choose Full-Service if:
- • You want completely hands-off management
- • You need leasing, rent collection, and accounting
- • You live out of state or have limited time
- • Your portfolio is growing and you need to scale
Start where you are. Upgrade when you're ready.
Every Altus tier is designed with a clear upgrade path. Finance-Only clients can add maintenance coordination. Maintenance-Only clients can add financial management. Both can move to Full-Service at any time.
Because your data is already in our system, upgrades are seamless — typically completed in 2–3 weeks with zero disruption to your tenants or owners.
Common questions about our service tiers
Can I customize a tier with add-ons?
Yes. Both Finance-Only and Maintenance-Only can be customized with specific add-ons (board meeting attendance, compliance tracking, etc.). Request a proposal and we'll build a package that fits.
Is there a minimum contract length?
We offer month-to-month agreements for all tiers. We earn your business every month — we don't lock you in.
How does pricing work across tiers?
Finance-Only and Maintenance-Only are priced per unit per month at rates lower than Full-Service. Full-Service pricing varies by property type and unit count. Request a proposal for exact pricing.
What if I'm not sure which tier I need?
Schedule a free consultation. We'll review your property, your current management situation, and your goals — and recommend the tier that fits. No pressure, no obligation.
Can I downgrade from Full-Service to a lower tier?
Yes. If your board becomes more active or you want to take back certain responsibilities, we can transition you to Finance-Only or Maintenance-Only without losing your data or history.
Do all tiers get the same technology and portal access?
Yes. Every Altus client — regardless of tier — gets access to our owner/board portal, real-time reporting, and communication tools. The difference is in the scope of services, not the quality of infrastructure.
Not sure which tier fits? Let's figure it out together.
Tell us about your property — type, unit count, current management situation — and we'll recommend the right tier with a custom proposal. No obligation.