Privacy Policy — Altus Property Partners.

1. Who We Are

Altus Property Partners, LLC (“Altus,” “we,” “our,” or “us”) is a Chicago-based property management company. Our principal office is located at 111 W Jackson Blvd, Chicago, IL 60604. We can be reached at [email protected] or (312) 847-4414.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or engage our property management services.

2. Information We Collect

Information you provide directly:

• Contact information (name, email address, phone number, mailing address)
• Property information (address, unit count, property type, current management company)
• Messages and inquiries submitted through our contact and proposal request forms
• Information provided during the onboarding or management agreement process

Information collected automatically:

• Browser type, operating system, and device type
• IP address and approximate geographic location
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries, proposal requests, and service questions
• Provide and administer property management services under our management agreements
• Send service-related communications (maintenance updates, financial statements, board meeting notices)
• Improve our website, services, and internal processes
• Comply with applicable legal and regulatory obligations
• Send marketing communications about our services (you may opt out at any time)

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. How We Share Your Information

We may share your information with:

• Service providers: Third-party vendors who assist us in operating our website and delivering services (e.g., Buildium, Property Meld). These vendors are contractually required to protect your information.
• Sister companies: My Handyman Chicago and webuypmcompanies.com, which are under common ownership with Altus, may receive information necessary to coordinate maintenance work or property acquisition inquiries.
• Legal requirements: We may disclose information when required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy and to comply with applicable legal obligations. For active management clients, records are retained for a minimum of seven (7) years following the end of the management relationship, consistent with Illinois recordkeeping requirements.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and analyze site traffic. We use essential cookies (required for the website to function) and analytics cookies (anonymized data on how visitors interact with our site). You may disable cookies through your browser settings.

7. Your Rights and Choices

You may have the right to access, correct, or request deletion of your personal information. You may opt out of marketing communications at any time by clicking “unsubscribe” in any email or contacting us directly at [email protected].

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites, including our resident portal and sister company sites. This Privacy Policy does not apply to those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: