Most property management companies offer one thing: full-service management. You get a manager, a portal, and a monthly fee — whether your association needs all of that or not. At Altus, we built a tiered model specifically because we found that many boards are paying for services they don't need, while others are trying to self-manage functions they shouldn't be touching.
What Finance-Only Management Includes
Finance-Only is exactly what it sounds like: we handle the financial infrastructure of your association, and your board handles everything else.
- Monthly financial statements (income statement, balance sheet, general ledger)
- Assessment billing and collections
- Accounts payable — paying vendors and contractors
- Reserve fund accounting and tracking
- Annual budget preparation
- Audit and tax preparation support
- Owner portal for financial document access
Finance-Only does not include vendor management, maintenance coordination, violation enforcement, board meeting attendance, or resident communication. Those remain with the board.
What Full-Service Management Adds
Full-Service adds operational management on top of the financial foundation:
- Dedicated property manager as primary board contact
- Vendor management and maintenance coordination
- 24/7 emergency maintenance dispatch
- Violation inspections and enforcement
- Board meeting attendance and minutes
- Resident and owner communication
- Annual meeting coordination
- Insurance certificate management
Which Tier Is Right for Your Board?
Finance-Only Is a Good Fit If...
- Your board has active, engaged members who can handle day-to-day operations
- Your building is newer with minimal maintenance complexity
- You have reliable vendors already in place
- Your primary pain point is financial management, not operations
- Budget is a primary consideration
Full-Service Is a Better Fit If...
- Board members are time-constrained or turning over frequently
- Your building has significant maintenance complexity
- Resident communication is a recurring challenge
- You've had vendor management problems
- You want a single point of accountability
The Upgrade Path
One of the reasons we built the tiered model is that associations change over time. A board that starts on Finance-Only may find that as the building ages or board composition changes, they need more operational support. Upgrading from Finance-Only to Full-Service is straightforward — the financial infrastructure is already in place, and we layer operational management on top.
The reverse is also true. Some associations start on Full-Service and, once operations are stabilized, downgrade to Finance-Only to reduce costs while maintaining the financial management they depend on.
Not Sure Which Tier Is Right?
We'll review your association's situation and recommend the right tier — no obligation.