How Altus Works — From First Call to Active Management
We believe transparency starts before you sign anything. Here's exactly what happens when you bring a property or association to Altus.
The Rental Management Process
From single-family homes to 50-unit apartment buildings — here's how we bring your property under management.
Discovery Call
We start with a 30-minute call to understand your property, your goals, and your current management situation. We'll ask about your portfolio, any existing tenants, maintenance history, and what's not working with your current setup.
Honest assessment of fit — we'll tell you if we're not the right match.
Property Walkthrough & Proposal
We conduct a property walkthrough to assess condition, identify deferred maintenance, and understand the local rental market. Within 48 hours of the walkthrough, you receive a written proposal with our management fee, a rental market analysis, and a recommended rent range.
Written proposal with fee structure, rental market analysis, and recommended rent.
Onboarding
Once you sign the management agreement, we handle the full transition: vendor introductions, tenant notification (if occupied), lease review, insurance verification, and setup in Buildium. We collect keys, access codes, and any property documentation.
Property live in Buildium, tenants notified, vendors introduced, and keys secured.
Active Management
Day-to-day management begins immediately. Maintenance requests are dispatched through Property Meld. Financial statements are generated monthly. Lease renewals are handled proactively. You receive monthly owner statements and 24/7 access to your owner portal.
Monthly owner statements, proactive maintenance, and 24/7 portal access.
Ongoing Partnership
We conduct annual portfolio reviews to discuss rent adjustments, capital improvements, and long-term strategy. We're not just managing your property — we're helping you build and protect your investment.
Annual review meeting, rent analysis, and capital improvement recommendations.
The Association Management Process
Transitioning an association to Altus is a structured process designed to minimize disruption to residents and the board.
Board Discovery Call
We meet with the board to understand the association's history, current financial condition, vendor relationships, and governance challenges. We ask the hard questions — deferred maintenance, reserve fund status, delinquency rate, and any ongoing disputes.
Honest assessment of fit and preliminary service tier recommendation.
Property Walkthrough & Proposal
We walk the common areas, review governing documents, and assess the current financial statements. Within 48 hours, you receive a written proposal with our management fee, a proposed scope of services, and a transition timeline.
Written proposal with fee structure, scope of services, and transition timeline.
Financial Audit & Transition
We conduct a financial audit of the association's books — reconciling bank accounts, reviewing outstanding payables, and identifying any discrepancies. We migrate financial records into Buildium's accrual accounting system, set up the board portal, and notify all unit owners of the management change.
Clean financial records in Buildium, board portal live, and unit owners notified.
Active Management
Monthly financial statements, dues collection, vendor coordination, maintenance dispatching, and board meeting support begin immediately. The board receives a monthly financial package including P&L, balance sheet, and delinquency report.
Monthly financial package, proactive maintenance, and 24/7 board portal access.
Annual Budget & Reserve Planning
We prepare the annual budget, present it to the board, and facilitate the reserve fund analysis. We help boards plan for capital improvements, special assessments, and long-term financial stability.
Annual budget, reserve fund analysis, and capital improvement roadmap.
The tools behind the process
We run on best-in-class property management technology. No paper, no spreadsheets, no guessing.
Accounting, owner portal, resident portal, lease management
Maintenance request tracking and vendor dispatch
Photo documentation of inspections and completed work
Board and owner communication
Rental listing syndication and self-showing scheduling
Ready to start the process?
Request a proposal and we'll schedule a discovery call within 24 hours. No pressure, no obligation.
Ready to Experience Property Management Done Right?
Schedule a free consultation and see how Altus can transform your property's operations.