What You Get as an Altus Resident

Manage your entire tenancy from one place. Pay rent, submit maintenance requests, access lease documents, and message your property manager — all through the Buildium Resident Portal.

• Pay rent online via ACH (free) or credit card
• Set up automatic recurring payments
• View payment history and download receipts
• Submit and track maintenance requests
• Access lease documents and move-in inspection reports
• Message your property manager directly

Need to split your rent into smaller payments? Altus offers Livble Flexible Payments — a built-in option that lets you divide your monthly balance into 2, 3, or 4 installments. Altus receives the full payment upfront; you repay Livble on your schedule.

• Split rent into 2, 3, or 4 installments
• Altus receives full payment — no late fees triggered
• Enroll directly in the Resident Portal
• No impact to your credit score for using Livble
• Available to all residents in Altus-managed properties

Your on-time rent payments can build your credit score. Altus offers Rent Reporting through Buildium, which reports your monthly payments to all three major credit bureaus — Equifax, Experian, and TransUnion.

• Payments reported to Equifax, Experian, and TransUnion
• Report up to 24 months of past payments from your current lease
• Enroll any time through My Account > Rent Reporting in the portal
• Only $4.99/month — cancel any time
• On-time payments help build credit; late payments may impact it

Maintenance emergencies don't keep business hours. Altus provides 24/7 emergency maintenance response through our in-house team and our sister company, My Handyman Chicago — a licensed, insured, and background-checked maintenance network.

• 24/7 emergency maintenance line
• Routine requests dispatched within 1 business day
• Work completed by pre-screened, licensed vendors
• Photo documentation of all completed work via CompanyCam
• Maintenance updates sent to your portal

Altus is a licensed Illinois property management company. We operate transparently, communicate proactively, and hold ourselves to the standards of the National Association of Residential Property Managers (NARPM).

• Licensed Illinois real estate broker
• NARPM member — professional standards and ethics
• Proactive communication — no chasing your manager
• 4-business-hour response guarantee on all inquiries
• Digital-first operations — no paper checks, no delays

We'll waive one late fee per year as long as you let your property manager know prior to your payment being late. Life happens — we'd rather work with responsible residents than penalize a single missed deadline.

• One late fee waiver per year, per lease
• Must notify your property manager before the payment is late
• No application required — just communicate with us
• Applies to all residents in Altus-managed properties

Unit owners in Altus-managed associations get access to our licensed maintenance team at $85/hour for repairs inside their unit. No trip charge, no diagnostic fee, no markups.

• $85/hour per technician — 1-hour minimum
• No trip charge, no diagnostic fee
• Licensed and bonded technicians
• Photo documentation via CompanyCam on every job
• No board approval needed for in-unit work

We make the beginning and end of your tenancy as smooth as possible. Digital lease signing, a thorough move-in inspection with photos, and a clear move-out checklist so you know exactly what to expect.

• Digital lease signing — no printing or scanning
• Move-in inspection with photos uploaded to your portal
• Move-out checklist provided 60 days before lease end
• Security deposit returned within 30 days of move-out
• Itemized statement for any deposit deductions